Critical Infrastructure Protection & Resilience Europe

Andrew Palmer

Andy Palmer
Border Security Lead
Gatwick Airport Limited


Having previously served in the British military as a counter terrorism specialist, Andy Palmer went on to spend several years in the immigration field before joining the Gatwick Airport security team.

As the busiest single runway airport in the world, Gatwick serves over 45 million passengers a year to 228 destinations in 74 countries. Combine that with a dedicated railway station which directly connects to more stations than any other European airport and 30,000 airport staff across 600 companies and it’s no surprise that the airport forms part of the UK’s critical national infrastructure.

In his role as Border Security Lead Andy is accountable for delivering a safe and robust border security operation. With the additional responsibility of developing and driving the airport’s wider security strategy, Andy is internationally recognised as a subject matter expert on behavioural detection and security awareness.

Presentation: Behavioural Detection and Security Awareness

Critical infrastructure operators are constantly seeking to enhance their security capabilities, but what more can be done to protect against the threat as it continues to evolve? Andy Palmer discusses how the implementation of a behavioural detection programme alongside enhanced security awareness can achieve a high level of security assurance.

For some time now security operators have tended to follow the pattern of introducing new processes or technologies after an incident has prompted a reaction. Whether it’s trace detection or removing liquids from hand baggage, these processes inevitably cause a delay or disruption to an operation. However, slowly but surely it is being recognised that there is another option; one which isn’t focused solely on one specific threat, doesn’t cause unnecessary inconvenience to operators and their processes and can’t be replaced by a new piece of technology in a couple of years – behavioural detection.

But what exactly is behavioural detection? Although the term is being used on an increasingly regular basis, understanding of what it actually means or involves is often somewhat lacking. This session will offer:

  • An explanation of the process itself and how it sits within an organisation’s security culture
  • Insight into how a behavioural detection capability can operate at different sites and venues
  • An understanding of what benefits can be gained from behavioural detection whilst recognising the limitations
  • A myth busting overview of a subject many consider to be an essential component of any security strategy